Use case · Couriers and sellers
Proof-of-delivery and condition photos anyone can verify
Last updated
A CaptureSeal delivery photo shows where and when a parcel was left, with the address and GPS coordinates in the stamp, and a seal anyone can check in a browser. Sellers use the same photos to record an item’s condition before it ships, so an edited “damaged on arrival” photo stands out.
Why delivery photos get disputed
A doorstep photo is only as good as its date and place, and both are easy to change. Refund fraud using AI-edited “damaged item” photos has been reported on marketplaces including Vinted, Amazon and eBay (OECD AI incident monitor, Modern Retail). A sealed photo answers the question that matters: is this the unedited photo from that moment?
For couriers and drivers
- Photograph the parcel in place, with the door, number or building in frame.
- The stamp records time, address, coordinates and GPS accuracy. If the fix is approximate, the record says so.
- Send the verify link with your delivery note, or keep it for a claim.
For sellers: record condition before it ships
- Photograph the item, serial number and packing, then the sealed box with its label.
- A short video of the item working is often the strongest record. Free video is up to 30 seconds; Pro has no limit.
- If a buyer reports damage, your sealed photos show the condition at dispatch, and their photos can be checked the same way if they used CaptureSeal.
What it doesn’t prove
A seal shows the photo is unedited and when and where it was taken. It doesn’t prove what happened after, or who opened the box. Use it alongside tracking and signatures.
Questions
Frequently asked questions
What should a proof-of-delivery photo show?
The parcel, its label if possible, and enough of the doorstep, door number or building to identify the place, taken at the moment of drop-off. CaptureSeal adds the time, address and coordinates in the stamp.
Can a buyer fake a damaged-item photo?
Editing a photo, or generating one with AI, is easy. What’s hard is faking a CaptureSeal capture: an edited file no longer matches its fingerprint, and the record shows when and where it was taken.
Do my customers need the app?
No. They scan the QR code in the stamp, or open the verify link, in any browser.
Coming soon to iPhone & Android
Be first to seal your photos
CaptureSeal is coming soon to iPhone and Android. Leave your email and we’ll tell you the day it launches.